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We offer several convenient payment options. You may pay by credit card through our website or over the phone, mail a check with your billing statement to 1914 West 8th Street, Los Angeles, CA 90057, or set up ACH payments by phone with our billing department,. For added convenience, we recommend enrolling in monthly autopay through our website.

Service appointments can be arranged by phone or email. You may contact us during business hours or send a request to service@acealarminc.com including a description of the issue along with your address or account number. Once received, our team will review the details, notify our technicians, and follow up with your appointment confirmation.

Alarm permit rules differ by city and county. In most areas, a permit is required and must be renewed annually. Please check with your local permitting authority to confirm requirements.

Yes, your alarm system includes a backup battery that maintains operation during a power outage for approximately 6 hours, depending on load and usage. Ace Alarm will notify you if the backup battery’s charge becomes low.

When my alarm is triggered, the signal is sent to our central monitoring station through a landline or wireless communication method. Our monitoring center operates 24/7 and responds according to the contact and dispatch instructions on file, which may include notifying emergency services.

When an alarm is triggered, the signal is transmitted to our Central Monitoring Station using either a landline telephone connection or a wireless communication path. Once received, our 24/7 monitoring operators review the signal and notify the contacts on file and/or dispatch the appropriate emergency services as needed.

Systems that communicate through a landline require an active phone connection. If you plan to disconnect your landline, a technician visit is required to install a wireless transmitter. Please contact us in advance to arrange service.

In the event of a power outage, the backup battery will keep your alarm system running for about 6 hours so your property remains protected until power is restored.

To update your emergency contact list, please call our customer support team and have your account passcode ready. A representative will verify your identity and make the changes immediately, so your account stays up to date.

If you are selling your home or business, please contact our office. We will be happy to schedule a meeting to coordinate an ownership change.

If you are using a Resideo alarm system, please refer to the following video to receive push notifications on your phone through the Total Connect 2.0 app. https://www.youtube.com/watch?v=UxzBIOja_ks

Alarm permit rules differ by city and county. In most areas, a permit is required and must be renewed annually. Please check with your local permitting authority to confirm requirements.

Central Station Contact Number: 1 (800) 339-5223