Privacy Policy

Effective Date: January 9, 2026

Ace Alarm Inc (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our services, visit our website (https://acealarmhome.com), or interact with our business. By using our services or website, you agree to the practices described in this policy.

Information We Collect 



We collect information to provide our alarm monitoring services and ensure your safety.

Personal Information:

• Name, email address, phone number, and service address
• Emergency contacts
• Account credentials

Alarm & Security System Data:

• Alarm signals and event data (e.g., sensor activity, timestamps)
• Video or images from security cameras or video doorbells

Payment Information:

• Payment details (processed by third-party processors)
• We do not store full credit card numbers

Website & Technical Information:

• IP addresses, browser/device information
• Cookies and analytics data

How We Collect Information

We collect information when you:


• Use our website or forms
• Interact with our alarm system or security devices
• Make payments online
• Communicate with us for service or support


We may also collect information through automated technologies, such as cookies and analytics tools, to improve website functionality.

How We Use Information

We use the information we collect to:

• Monitor and respond to alarm events
• Dispatch emergency responders when necessary
• Provide customer support and manage accounts
• Process payments securely
• Improve our services and website functionality
• Comply with legal and regulatory requirements

How We Share Information

We may share your information with:

• Emergency responders (police, fire, medical) when necessary
• Service providers for IT, billing, hosting, or system support
• Legal authorities as required by law


We do not sell your personal information or marketing data.

Cookies & Tracking

Our website uses cookies and analytics to enhance user experience and monitor website performance. You can disable cookies through your browser settings, but some features of our website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to keep your information secure, no system can guarantee complete security.

Data Retention

We retain your personal and alarm system information as long as necessary to provide services, comply with legal obligations, or resolve disputes. When no longer needed, information is securely deleted.

Your Privacy Rights

California Residents (CCPA/CPRA):

• Right to know, access, and request deletion of personal information
• Right to correct inaccurate information
• Right to opt out of sharing personal information
• We do not sell personal information

Other U.S. Residents:
You may request access or correction of your personal information by contacting us at service@acealarminc.com.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect information from children.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our website with a revised effective date. Please check this page periodically for changes

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

• Email: service@acealarminc.com
• Mail: 1914 W 8th St, Los Angeles, CA 90057
• Phone: (800) 339-5223